OUR SERVICE:
1. Personal Match Maker (PMM): You work with your PMM and the Blue Label Life team during your search for a partner. The BLL team as a whole has a wealth of experience in dating and relationships, and we recommend that you utilise the free dating tips and advice provided on our website. For additional coaching/advice, we offer the opportunity to work with one of our dating coaches, and although it is an additional cost, it is offered to you as a valued member at a reduced rate.
2. One Introduction per Month During your membership with BLL, on average, you will be entitled to receive 1 profile/introduction per month; occasionally, there may be variances. Please contact your PMM every month to request your next compatible introduction unless your membership has been finalised. Failure to contact your PMM may result in no profile submission.
3. Compatibility: For the purposes of clause 2 above, a compatible introduction is defined as BLL having provided you with a profile of a person who has a high compatibility score with you on the Relationship Radar and also based upon the exploration of compatibility utilising information each party has provided to us such as preferences at the time of your initial membership consultation. Please note that while we endeavour to factor in all of your preferences, we do not guarantee this can be done.
4. Time frames: Our memberships are valid for up to 12 months and can be placed on hold for a period of 6 months.
Member Profiles: New BLL clients have a 4-week time frame to return their completed member profile to their PMM. It is the responsibility of the client to do so. BLL takes no responsibility for incomplete service due to no profile returned in a specified time frame. Clients must populate the profile template that BL sends. Our Match Makers are here to help if you need assistance answering profile questions. As a member, your profile will be submitted to individuals with whom we have matched you.
Refund Policy: BLL’s refund policy complies with Australian Consumer Law. Different laws apply to insurance or financial services, and for products or services, you bought before 2023. A business may refuse to give you a free repair, replacement or refund if:
- you simply changed your mind
- you misused the product or service in any way that contributed to the problem
- you asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
- a problem with a service that was completely outside of the business’ control.
- PRIVACY POLICY: We undertake to comply with the terms of our privacy policy, which is annexed to these terms and conditions.
What is expected of you in return:
1. Truth and integrity: It is essential that all information you provide us with is truthful and up to date. Should we discover that this is not the case, BLL reserves the right to cancel your membership immediately. All photographs to be used in formulating your profile must first be approved by your personal matchmaker. Should we deem your photographs to be unsuitable, we reserve the right to request or require additional photographs.
2. Respect: Your personal matchmaker will use their best endeavours to assist you in finding a partner by using the information you provide and all of the resources they have at their disposal. However, it is not their fault if your compatible introductions do not bring about the results you are seeking through BL. As such, any haranguing, blame, disparaging remarks or other behaviour which could be considered unsavoury displayed either verbally or in writing to your personal matchmaking will not be tolerated and will result in immediate cancellation of your membership.
3. Duty of Care: Whilst we will make all efforts to assist you in reaching your goal of finding a suitable partner, your success is largely due to your own efforts and conduct. As in life, you are the master of your own destiny. For example, to give yourself the best possible chance of success, BL recommends that on your first date, your alcohol consumption is kept at a manageable level and that you do not engage in sexual intercourse.
4. Courtesy: In all of your dealings with BLL staff members and members, you are required at all times to act courteously and without aggression (either verbal or physical). This can be an emotional journey; as we are representing you as an ideal partner to our other BLL members or head hunting that ideal partner for you. Treat us and your fellow members with the respect you would treat your partner in love. If BLL deems your conduct to be at any time in breach of this requirement it reserves the right to cancel your membership immediately.
Matching: It is the responsibility of both men and women to contact each other within 3 days of the introduction being sent. This introduction will count as one of your membership introductions regardless of no contact. Therefore it is in your hands once our Match Makers have sent the compatible introduction. Matches: BLL cannot be held responsible for members being declined by other members or matches. BLL will work with you to improve your profile – which is your best marketing tool to promote you and your values, needs and wants to other BLL members or matches, including various recommendations for your photograph. BLL may, from time to time, search outside our database to secure compatible matches for our clients. BLL will screen these members as per our policy.
Relationship Radar Compatibility: Our experience has shown that most of the time BLL members have created a “box”, a “list” if you will, of their hierarchy of needs and wants. What happens through our matching system and through answering the series of questions that we ask to create a compatibility profile is that hierarchy changes and re-shapes itself where the conscious or unconscious search “criteria 1” becomes search “criteria 3”, “criteria 2” becomes “criteria 1” and so forth. The Relationship Radar, combined with our Matchmaker intuition, has proven to be very successful in helping to identify matches that otherwise would not be considered matches.
JURISDICTION: The applicable law to the use of the BLL service and this website is the law of New South Wales, Australia.